TRAINING ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT MATERIALS | ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT EXAM TRAINING

Training ITIL-4-Specialist-Create-Deliver-and-Support Materials | ITIL-4-Specialist-Create-Deliver-and-Support Exam Training

Training ITIL-4-Specialist-Create-Deliver-and-Support Materials | ITIL-4-Specialist-Create-Deliver-and-Support Exam Training

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q20-Q25):

NEW QUESTION # 20
Users have specific product-related questions and want to provide product feedback.
What is the best way to enable two-way communication between these users and the organization's product team?

  • A. Topic-based forums
  • B. Event surveys
  • C. Self-service portals
  • D. Social media

Answer: A

Explanation:
Topic-based forumsenable structuredtwo-way communicationbetween users and the product team, allowing users to ask questions and provide feedback directly.


NEW QUESTION # 21
When verifying that an incident has been resolved, which is an example of value as perceived by a user?

  • A. A swift restoration of a point of sale system, enabling customers to be served with minimal disruption
  • B. A better understanding of a complex networking scenario, enabling the creation of a new knowledge article
  • C. An accurate and complete incident record, enabling subsequent trend analysis of incidents
  • D. An incident resolved within the target SLA time, enabling efficient use of service desk resources

Answer: A

Explanation:
From theuser's perspective,swift restorationof critical services like apoint of sale systemprovides immediate value by minimizing disruption and allowing normal operations to continue.


NEW QUESTION # 22
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

  • A. Understand the situations in which incidents and service requests will be initiated
  • B. Understand which steps contribute least to the support of the service
  • C. Identify the activities which could be improved by the use of automation
  • D. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.

Answer: A

Explanation:
Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.


NEW QUESTION # 23
An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
Which test level should the organization focus on to address this weakness?

  • A. Integration
  • B. System
  • C. Unit
  • D. Acceptance

Answer: A

Explanation:
Integration testingfocuses on verifying how different applications and components work together, helping to identify and prevent errors that occur when the new application affects other systems.


NEW QUESTION # 24
Users have specific product-related questions and want to provide product feedback.
What is the best way to enable two-way communication between these users and the organization's product team?

  • A. Topic-based forums
  • B. Event surveys
  • C. Self-service portals
  • D. Social media

Answer: A

Explanation:
Topic-based forumsenable structuredtwo-way communicationbetween users and the product team, allowing users to ask questions and provide feedback directly.


NEW QUESTION # 25
......

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